Enable 2 Factor Authentication
complete
W
Wn
Pleas add 2 factor authentication for account as there are confidential information in documents which are sent as fax
Joel Tan
Great news, email MFA is now live in the ClickSend Dashboard. You can find out more information at https://help.clicksend.com/article/2kp3am6rnd-2-factor-authentication.
If you have any other feature requests, we’d love to hear them.
Joel Tan
Great news, email MFA is now live in the ClickSend Dashboard. You can find out more information at https://help.clicksend.com/article/2kp3am6rnd-2-factor-authentication.
If you have any other feature requests, we’d love to hear them.
A
Aaron
Joel Tan Thanks Joel - how can we turn this on? I dont believe anyone actually wants an automated verification code decided by Clicksend.
We are after an MFA challenge (SMS, Email, Authenticator App) on every login, regardless of location or risk factors.
F
Fred
I got an email that this was completed, but I cant see how to turn on 2FA. Anyone?
C
Charlie
Fred: Hi Fred , 2FA is automatically enabled on your account and is risk dependent. Should you have any issues please reach out to our 24/7 support via chat.
C
Charlie
complete
R
Robert
Charlie How do we go about enabling this?
C
Charlie
Hi Robert, 2FA is automatically enabled on your account. Should you have any issues please reach out to our 24/7 support via chat.
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Robert
Charlie Seems this is not the case via your Support! Only if I'm deemed as a risk I'd be offered the MFA option. Please sort this out! This needs to be available to all users, otherwise I'll have to find another provider.
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Aaron
Robert - this must be a joke!?! I got a similar reply from support. This is not what we are after... I want to enforce a second authentication challenge when logging on, not for clicksend to gauge my risk.
From support:
Correct. Your account was already migrated to 2FA silently and that you may or may encounter any 2FA verification at this time. This is dependent on risk, so there is a chance users may never encounter this.
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Robert
Aaron Totally agree, considering the length of time we've had to wait for this feature, to find it decides when to ask for MFA. What a let down! Time to change provider I think!
A
Aaron
Charlie - i dont think this should be marked as complete, there is no method to enforce MFA. I would expect this to be in progress until email authentication is enabled per login event.
C
Charlie
Robert: Hi Robert, unfortunately for now, 2FA is mandatory and risk dependent. We are currently working on a 2FA using email. Your feedback has been noted and communicated with the team. Thank you!
C
Charlie
Aaron: Hi Aaron, 2FA is currently mandatory for all customers and risk dependent. We are currently working on a 2FA using email. Your feedback has been noted and communicated with the team. Thank you!
A
Aaron
Charlie Hi Charlie, any word on when 2FA with Email will be operational please?
Joel Tan
Hi Aaron, thanks for your interest and support with this feature. The team is currently doing some final testing with 2FA with Email and should be available over the coming months.
I'll continue to provide updates over at this post
C
Charlie
in progress
We are currently working on 2FA to have it available by end of year
R
Robert
Charlie: Hi, any update on this 2FA enablement?
C
Charlie
Robert: Hi Robert, 2FA is currently being rolled out on the dashboard (dashboard only for now). It will be live for all customers in a couple of weeks.
If you have any further questions please do ask.
A
Aaron
Charlie: Good day Charlie! It has now been a couple of weeks. Do you have a date for when we can expect this to go live?
C
Charlie
Aaron: Hi Aaron! Yes it should be rolled out to all customers by the end of next week (dashboard only), as always if any further queries please do reach out. Thanks, Charlie
A
Aaron
Hi Charlie - is this rolled out yet? I cannot find where i can apply MFA to our accounts when logged into dashboard.clicksend.com
C
Charlie
Hi Aaron , 2FA is now live for all customers.
A
Aaron
Charlie thanks Charlie, how do i enable MFA for my accounts? I can only change the password
C
Charlie
C
Charlie
C
Charlie
Merged in a post:
2FA now compulsory for Cyber Essentials + accredited companies
M
Maarten
Can you please make sure you implement 2FA for account logins at the soonest possible opportunity, because since April this year, all online accounts used by companies with CE+ accreditation must have 2FA. This means that when my accreditation is up for renewal in November and there is no 2FA, I have to cancel my account and find another supplier for mail to SMS. Thank you.
C
Charlie
Merged in a post:
2FA Login to ClicksSend account
R
Robert
Secure logins to clicksend account to reduce fraudulant logins/activity.
As a secondary measure, the credit card billing system is only a one click purchase, hackers would love this. Requesting a more gated process to process transactions such an option to not save credit card details on the account, in case of unauthorised access.
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