Feature Requests

Currently there is only a native integration with Zoho CRM and NOT with Zoho Campaigns.

It's really frustrating to not be able to shorten URLs in MMS campaigns. I don't understand why it isn't available.

There is no way to track if a person didn't reply to a message. It is manual labour to have to manage this manually from the customers end then having to compare the received SMS list used. Please make this available for all users.

Search for a contact by name or number across all lists.

If a feature could be introduced to log each SMS sent via the APIs and display it on the dashboard—along with an option to automatically forward those messages to a verified email address—it would be extremely valuable for two key use cases: Fallback for Customers: In cases where a customer is traveling and unable to receive SMS, this would serve as a reliable backup method for OTP delivery. Security Automation: We could set up automated alerts to notify the SOC team of any suspicious activity. Since we maintain customer phone numbers in our CRM and can monitor customer locations using our cybersecurity tools, any mismatch could trigger an alert, allowing the SOC team to proactively block the request. I hope this makes sense—thank you!

There is a limited number of custom fields available. It would be much better if you can expand the amount of custom fields available while also making every field that is on the contact available as a merge tag.

As of the moment, the Short URL shortcut is only available when creating SMS Campaigns. It would be nice to also add it when creating MMS Campaigns.

every time editing an existing campaign, the url short code gets lost and we would have to reenter it again and again... there should be no reason why we should do that.

I would like to have the ability to use the URL shortner on the auto-replies feature when I have a person send in a Keyword, I want a unique URL sent back.

Would really help to get the URL shortener for the messenger