Feature Requests

Right now we have 2 websites to import data from, which have overlapping phone numbers. Click send only allows 20k contacts per list. I would like to request a feature where you can remove duplicates across multiple lists so that since the 20k contact limit per list is not sending the same SMS to the same user twice. Right now it's a pain because we have to delete the click send lists every time, combine the lists we have together and remove duplicates, then split them, then upload to two new lists. This would cut the time in half or more, if we can remove duplicates across multiple lists inside clicksend.

We would like to be able to choose one list to send a text to as well as select a list of contacts to remove from that send. Example, send to a list of 2025 participants while selecting a list of 2026 participants that should be removed from the send. Similar to many email platforms.

I would be a great addition to an already existing functionality to be able to delete a number from Opt-out list depending on some inbound rule. Like if customer replies with 'STOP' we added a rule to add the number in opt-out list, we should also have a rule where if customer replies with 'START', the same number should be deleted from opt-out list (or any other list).

Hello, In the ClickSend service "Email-SMS", when you send the converted source email as an SMS it is apparently currently not possible to select from our list of Clicksend-registered phone numbers to be used as outgoing number, depending on a text string contained in the original email. So what we would need id that Clicksend should check if the original email subject is containing key words we pre-defined in the portal, and based on that it should send the SMS by one of our registered phone numbers (For example if the email subject contains "warning", the outgoing generated SMS should have our Clicksend-registered phone number +12345678 as sending number, and if it contains "success", the SMS should have (use) the also registered second phone number +98765432). Ideally it should also be possible to not only to select the outgoing sender cell phone number based on the email subject, but also to send the SMS to a different target CellPhone number , depending on a text string contained in the original email. For example if the email subject again contains "warning", the SMS should go to +12345678, and if it contains "success", the SMS should go to +98765432) As support told us, exactly this second option is already possible if the soure is an SMS, but not if the input comes from an email (for using the ClickSend Email-SMS service as mentioned). As these 2 features are real important for us and other services already have this, but we don't want to be forced to move to another sevice because of this small feature, as we like ClickSend very much, and as you already have implemented this if the source is an SMS, is it possible to implement this also for the Email-SMS service in a forseeable time frame? And can you give us a short feedback? Thank you very much, this would help a lot, surely not only for us, but for many other customers. Regards Tom

Placeholders like {FirstName} are not being picked up when sending to contacts. Apparently this only works for contact groups and not individual contacts even when they are in a contact list. Other SMS gateway services have this as standard and it should be included as a basic. Tom

to add friends and family manually to thread

Problem Overview: As an agency owner managing multiple client subaccounts, I am facing a major friction point during onboarding. Currently, I have to set a temporary password for my clients, which is insecure and unprofessional. Furthermore, the "Change Password" option in the dashboard often glitches or vanishes, forcing clients to use the "Forgot Password" flow just to set their own credentials. The Best Solution (Feature Request): The most effective fix would be an "Invite User" flow or a "Force Password Reset on First Login" feature. • When I create a subaccount, the system should automatically send an invitation email to the client. • The client should be prompted to set their own secure password during their very first login attempt. • This removes the need for me (the agency owner) to ever see, handle, or communicate temporary passwords. Why this is important: This would ensure a seamless and secure onboarding experience. It eliminates the current technical glitches with the "Change Password" button and provides the professional standard that agency clients expect. It saves time for both the agency owner and the ClickSend support team by reducing password-related inquiries.

We are a research group that pays for ClickSend with research funding. We are collaborating with another team, but it's our funding that is paying for both our team and theirs. We have set up subaccounts with different email addresses, but need to assign different numbers to each. The purpose is to report at the end of the study. We cannot share the same number, nor can we have the same email address. However, it is a single credit card used by all. We need the ability, please, to be able to have or purchase two numbers so that each site can be differentiated for use, cost and stability of contact to the patients. Want to be able to send SMS from email or from within ClickSend using templated sms for both subaccounts.

It would be great if the "Organization Name" is shown on the Contact List without expanding. Preferred next to First & Last Name. This makes it easier to see who owns the Organization or business. Thanks!

Change from dollar to real, so that the payment has no IOF