Feature Requests

Recovery codes for 2FA - would be good to have recovery codes issued in case a user loses access to their phone/email.

Description: Currently, the Messenger view in ClickSend limits the number of visible conversations, making it difficult to manage high message volumes. Users sending large campaigns cannot view all active or recent conversations at once. Allow users to: Increase or remove the limit on visible conversations in Messenger view. Add filters or pagination for easier browsing of large message volumes. Optionally view full conversation threads directly from the History tab.

Report to differentiate history based on SMS Campaign vs Quick SMS Sent

The idea is to be able to specify the webhook endpoint per message request. So instead of account wide webhook endpoints that get called for every message, have the ability for a property in the api call for sending sms to specify an endpoint for the delivery status webhook for that specific message. Ticket: https://app.au.intercom.com/a/inbox/nqkkwhx0/inbox/admin/100002108/conversation/200901300856673?view=List

With the messenger area showing 100s of messages that we have sent and continue to send, it would be great to have a select all option so we can close all convos that don't need a reply or have been replied to already, this would make for better inbox management. Selecting them one by one to close is quite time consuming. Thanks!

We want to send email newsletters to our contacts. Clicksend does not do that. Any recommendations?

Currently you can't set an end date for automations. It feels like perhaps you're trying to capitalize on people forgetting to turn them off because it would be a very easy feature to add I'm sure?

It would be good to have a "pause for [x time] button" in automations.

Strip non-numerical characters from the "email address" I'm doing a write-up to submit to the higher-ups to see if we can implement ClickSend into our workflow, but our software where we enter email addresses appears to have limited support for emails starting with a # (one field won't accept it, one will but it's unclear if it will work). If we could enter a phone # email as, e.g. z5555555555@sms.clicksend.com , and any letters (z in this case) would be stripped out by your software, then it could work.

I have 100s of users SMS replies, some contain personal info like emails / passwords etc (I'm a computer tech). I am surprised there is no quick way to bulk deleted / bulk close all SMS messages,