Feature Requests

It would be useful to prevent letters from sending where the address details do not match/fails verification i.e. where the street and postcode do not match. We have encountered a few issues recently where the incorrect postcode has been provided, resulting in confidential information being sent to the incorrect address, which is causing a data breach

I would like to request a group messaging feature where a group of people can message each other, and as a clicksend user I would be able to see that entire conversation in a single screen Such as the sms > messenger screen. This is easily done in Google voice, but they have a limitation of a maximum of 7 people in the group.

When I am writing a Quick SMS, it's not always clear that the balance is enough to send. So I wrote a detailed text and then had to click "here" to reload my balance. After I did so, I realized the text message disappeared. It would be great to add a little warning that the user will be leaving the page to top off the balance and any message that was written will be lost. OR when we're adding recipients to the text, a warning should pop up that the number of recipients is more than the balance and to top off the balance before anyone writes a message.... Thanks!

I have 2 requests: The SMS I send are not in English. That is why the system automatically switches to Unicode and this limits the number of characters for me from 160 to 70. If I exceed 70, it is considered a second SMS and the costs increase. I want to be able to replace the GSM 03.38 basic character set, to other set, in my language. I would like it to be possible for you to charge me in new Israeli shekels and not in dollars, in order to avoid currency exchange costs. (but this is less important than the previous request) have a good day :)

I would like an automation so people can opt out of text messages for a set period, such as vacations, as I am using clicksend for employee safety notifications. Additionally, I was told that I would not be charged for texts sent to numbers that had responded STOP, resulting in all sms being blocked by the network carrier, but when I tested this feature I was still charged and my number was not moved to the opt out contact list. Thank you.

Right now only SMS format is supported on your Automation section. MMS is a must, it's part of any business today.

There are portions of the interface that are nearly unreadable. Gray text may seem stylish, but for the vision impaired it makes using the interface very frustrating. See attached image. Red: almost invisible. Orange: Hard to see.

I think it would be really helpful to ad an "opt-out" option on the messenger chat screen right at the top next to "close conversation" Having an easier way to opt people out who don't reply "stop" would be beneficial.

From the support article "Inbound MMS shares the same rules/settings/endpoints as SMS. Any attachments will be converted to a URL which you can open to view the image." These URLs come through in a HTML formatted email but they are not clickable. It's annoying to have to copy and paste the URL text into a new browser tab. They should be clickable links at the very least.

I have a department that will be getting pictures from customers, and I don't want them (due to turnover) to have to log into Clicksend to retrieve the picture. Can you allow for an option to be selected for the recieved picture to be attached to the email instead of a link?