Feature Requests

Would really help to get the URL shortener for the messenger

When do I get to use URL shortening in Automations?

When integrating Clicksend into Salesforce, only the SMS log comes through but no detail states, notifications of texts that were not sent, or received any other error message. It would be much more convenient if we could also view the error logs in Salesforce.

Request to provide the main account with extended permissions, allowing it to modify/cancel scheduled messages created under other subaccounts. This would give admins greater control and flexibility in managing communications, without needing to switch between subaccounts. Ticket: 22927

Search field in contacts should work with part of a mobile number. Currently you have to type in the whole number before it finds any results

People were getting texted two and three times because they were on more than one list—e.g. Website Users and Website Customers. When someone buys, they’re added to the Customers list but never removed from Users, so the same campaign hits them multiple times. The platform’s built-in “remove duplicates” only works inside a single list, not across lists. Proposed Solutions Cross-List De-Duplication Add a feature to automatically detect and remove duplicates across all lists, not just inside one. Automated Cross-List Cleanup Allow an automation rule such as: When contact joins Customers → remove from Website Users. Segment-Based Sending When sending a campaign, give the option to exclude any contact who’s also in another specified list (dynamic suppression segment).

Currently a failed transactional email alert can only be sent to a URL. Please expand this functionality to emails.

THE PROBLEM Someone may reply to an SMS message with one or more images, as well as text content. The images are auto-uploaded to https://clicksend-api-downloads.s3.ap-southeast-2.amazonaws.com and the urls are prepended to the body of the reply. The resulting reply is rendered properly in the ClickSend website - see example below (REPLY ON CLICKSEND WEBSITE). Unfortunately, something goes wrong when the reply is forwarded to an url. It appears that the reply body is split up - perhaps in error - with the url query parameters becoming keys in the associative map sent to the url. See an example below (RECEIVED REPLY SENT TO URL). Note that parameters such as "X-Amz-Algorithm" and "X-Amz-Expires" become keys in the reply received. Also, note that the value for "X-Amz-Signature" in the reply contains the text reply. POTENTIAL SOLUTION A: Simply send the text reply in the ClickSend website without breaking it up If the text reply in the ClickSend is sent as-is to the url, then this can be easily parsed (see PHP CODE TO EXTRACT URLS AND TEXT). The code works if there is no url in the message. It would be up to the receiver to use the urls to download the images and manage them according to their system. POTENTIAL SOLUTION B: Pre-process a reply with urls ClickSend could extract the urls and place them into a dedicated key in the content sent to the url. This key could be downloadurls which will be a list of the urls. The body sent to the url would then not include the urls. This solution clearly requires extra work by ClickSend. Given that the vast majority of SMS replies do not contain downloads, ClickSend could push the processing work to the receiver instead, which is Potential Solution A. ========= START: REPLY ON CLICKSEND WEBSITE https://clicksend-api-downloads.s3.ap-southeast-2.amazonaws.com/_private/79BDD60F-15F7-4392-982F-FCBF8BCD25A03.jpg?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAWKMIV4OKATYVXFML%2F20250924%2Fap-southeast-2%2Fs3%2Faws4_request&X-Amz-Date=20250924T002156Z&X-Amz-SignedHeaders=host&X-Amz-Expires=600000&X-Amz-Signature=8296f3f2d6cf4a0f7a0e3cf1f1573105c7b9f6e9c9889960e4ddb6b48659159d https://clicksend-api-downloads.s3.ap-southeast-2.amazonaws.com/_private/8AD7F56A-A791-4655-AB12-1C1A31B70CEA7.jpg?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAWKMIV4OKATYVXFML%2F20250924%2Fap-southeast-2%2Fs3%2Faws4_request&X-Amz-Date=20250924T002156Z&X-Amz-SignedHeaders=host&X-Amz-Expires=600000&X-Amz-Signature=6d9eea1617893baa7f4f6f879052d9edc7c30a2a1c7773258636af44fd0fc1c6 Here you go April. ========= END: REPLY ON CLICKSEND WEBSITE ========= START: RECEIVED REPLY SENT TO URL (SOME FIELDS REMOVED FOR PRIVACY) {"body":"https:\/\/ clicksend-api-downloads.s3.ap-southeast-2.amazonaws.com \/_private\/79BDD60F-15F7-4392-982F-FCBF8BCD25A03.jpg?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD","X-Amz-Algorithm":"AWS4-HMAC-SHA256","X-Amz-Credential":"AKIAWKMIV4OKATYVXFML\/20250924\/ap-southeast-2\/s3\/aws4_request","X-Amz-Date":"20250924T002156Z","X-Amz-SignedHeaders":"host","X-Amz-Expires":"600000","X-Amz-Signature":"6d9eea1617893baa7f4f6f879052d9edc7c30a2a1c7773258636af44fd0fc1c6\nHere you go April.","message":"https:\/\/ clicksend-api-downloads.s3.ap-southeast-2.amazonaws.com \/_private\/79BDD60F-15F7-4392-982F-FCBF8BCD25A03.jpg?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD","originalmessageid":"1F098D92-33C2-626A-8EC3-8F8CED5AC358","originalmessage":"Hi Joe,\n\nThis is April ...\n\nOn reply, standard SMS charges may apply.\nTo opt out of text messages, reply STOP","message_id":"1F098DC7-AB68-6730-9E7E-83836CC64126"} ========= END: RECEIVED REPLY SENT TO URL ========= START: PHP CODE TO EXTRACT URLS AND TEXT // Extract URLs using regex preg_match_all('/https:\/\/[^\s]+/', $input, $matches); $urls = $matches[0]; // Remove all URLs to get remaining text $text = preg_replace('/https:\/\/[^\s]+\s*/', '', $input); $text = trim($text); // Output results echo "URLs found: " . count($urls) . "\n"; foreach ($urls as $i => $url) { echo "URL: " . $url . "\n"; } echo "\nText: " . $text . "\n"; ========= END: PHP CODE TO EXTRACT URLS AND TEXT

it would be nice to have opportunity to have also 24 hours format for the messages, unfortunately almost all of Europe uses 24 hours format :(

development suggestion: can you please remove the Support Button AWAY from the "SEND" button on Messenger window. It's so inconveniently placed.