We’d like to use your voice messaging for escalations. We would have a message call outbound using voice. If the user presses 1, we know they have accepted the escalation. If they press 2, we go to the next person. If anyone doesn’t answer, they are skipped (maybe we retry them).

Secondary functionality would be scheduling; so we can indicate which users are on the list for specific months. I realize that’s not really core to your platform, so worst case we would just rotate the users in and out. Maybe we could just get an “active” or “enabled” checkmark to include them in the calls so we don’t have to delete/add people all the time.