Description:

ClickSend’s current “Voice (TTS)” function is very limited for operational or monitoring use.

It simply makes one call, plays the message, and if not answered — that’s it.

No retry, no acknowledgment, and no callback to confirm that the message was actually heard.

For professional alert and monitoring systems, this is critical.

In a true TTS alert flow, the call must:

Retry unanswered calls until confirmation or timeout,

Require the receiver to press a key (for example “1”) to acknowledge,

Optionally trigger a webhook or email once acknowledged.

Even smaller providers (like tts.message-service.org) already include this logic — their only weakness is poor voice quality.

ClickSend, being part of SINCH, already has world-class infrastructure and voice synthesis — but without retry/ack logic, the system behaves more like a demo than an enterprise TTS service.

Adding this feature would instantly make ClickSend’s Voice API suitable for critical infrastructure alerts, NOC/SOC notifications, and automated safety systems — all areas where SINCH already has strong credibility.

This is not a “nice-to-have” feature — it’s what turns a message broadcast into a true interactive alert system.

Please escalate this request internally; it deserves to reach product management level.

Best regards,

Charlie G. Marcenzi

System Operator / Kalmar NDC AB

During voice call provide option for recipient to press # to be connected to predefined number.

do you have IVM service

instant voicemail drops

i want to send out a voicemail blast

you know what that is?'

is there any way for me to send my voice out on a recording? especially if it can be straight to voicemail. your service is great thank you

For alarm messages it would be usefull to recall (for example 10 times with a 2 minute delay - configurable) until the message has been confirmed by the receiver. For example, by pressing a number or hashtag. This to avoid a message is stopped as soon as it arrives on voice mail ..

A recipient is called with voice message.

The voice message is played several times ( f.i. 5 x) untill recipient confirms having heared the voice message by DTMF key.

If the recipient doesn't confirm, the recipient will be called several times (f.i. 5 x) with the voice message untill confirmation by DTMF key.

How do you program a voice call to "press 1 to repeat this message"

When calling it starts automatically and if someone isn't paying attention they may miss the message. Have the ability to start when they press 1 (or another number) would be great. Additionally would be great to have the option to re-play a message.

I would like the SMS number to have a voice message that instructs the prospect to press 1 to receive a website.

I would love to have the ability to have a caller tree. So if someone calls in it gives different options like press 1 to connect to John, Press 2 to connect to Sales, Press 3 to listen to our prerecorded message about our company.

We’d like to use your voice messaging for escalations. We would have a message call outbound using voice. If the user presses 1, we know they have accepted the escalation. If they press 2, we go to the next person. If anyone doesn’t answer, they are skipped (maybe we retry them).

Secondary functionality would be scheduling; so we can indicate which users are on the list for specific months. I realize that’s not really core to your platform, so worst case we would just rotate the users in and out. Maybe we could just get an “active” or “enabled” checkmark to include them in the calls so we don’t have to delete/add people all the time.