Prevent duplicate contacts
Joel - Product Manager
Merged in a post:
remove contacts from one list if they exist in another list(by Jude)
J
Jude
J
Jude
I believe is by far the easiest upgrade you guys can add. Somebody requested this in 2022, and he is so right. As of now, we can only use the opt-out list to do that. We should be able to use other list as well to do this job. Clean Up --> remove from list --> Choose the list(not opt-out list)
Right now we only have opt-out list to choose from the drop down. If we could choose other list as well that would be epic.
Why this is important?
If I have 2 list. Master list and Purchased list.
If I don't want to send the purchase list the same message as the master list, but I want to send purchase list a different message I can't do that.
If I use opt-out it will delete from the master list and this limits my workflow.
This person below was right in 2022. Please please Add that feature
Joel - Product Manager
Merged in a post:
Cross list de-dupe to prevent double messages
G
Gary
People were getting texted two and three times because they were on more than one list—e.g. Website Users and Website Customers.
When someone buys, they’re added to the Customers list but never removed from Users, so the same campaign hits them multiple times.
The platform’s built-in “remove duplicates” only works inside a single list, not across lists.
Proposed Solutions
- Cross-List De-Duplication
Add a feature to automatically detect and remove duplicates across all lists, not just inside one.
- Automated Cross-List Cleanup
Allow an automation rule such as: When contact joins Customers → remove from Website Users.
- Segment-Based Sending
When sending a campaign, give the option to exclude any contact who’s also in another specified list (dynamic suppression segment).
Joel - Product Manager
Merged in a post:
SAME CONTACT
L
Lani
WOULD LIKE TO SEE INFORMATION MERGED INTO SAM CONTACT ACROSS THE BOARD INSTEAD OF INFORMATION SPLIT OR IF A CONTACT WAS ACCIDENTLY DUPLICATED, THEN THE DATA WOULD MERGE BEFORE DELETING ONE OF THE CONTACTS FOR THE SAME PERSON.
Joel - Product Manager
Merged in a post:
If contact is in one list, they wont be sent an sms message from another lists
G
George
If I have two campaigns and two contact lists, if I scheduled them to go out at the same time make it so duplicate contacts dont get both messages.
Joel - Product Manager
Merged in a post:
DUPLICATE PHONE NUMBERS - SYSTEM SHOULD AUTOMATICALLY NOT ADD DUPLICATE NUMBERS TO THE SAME LIST
K
Kevin
When a person sends a text that qualifies for adding to the contact list, the system will allow multiple (to infinity) that same number to be a contact. Why would we want the same phone number as multiple contacts in a list??? We wouldn't. It's ridiculous! This is a deal killer for me. I can't use the system if it can't automatically NOT add duplicate numbers as contacts to the same list.
Joel - Product Manager
Merged in a post:
Duplication Prevention
A
Andrew
When sending an SMS to multiple groups, do not send multiple times to a contact who may be in multiple lists.
Joel - Product Manager
Merged in a post:
removing duplicate contacts from different groups
D
Darya
example if I texted one group and I have a new group but the person didn't text stop.
I want to remove the old contact from the new group to not text the person twice
Joel - Product Manager
Merged in a post:
Function to eliminate duplicate contacts
J
John
Duplicate contacts should have a way to either not be texted twice or a feature to remove one listing.
Joel - Product Manager
Merged in a post:
Remove Duplicates across Multiple Lists
R
Russell
Be able to remove duplicates across multiple lists and not just the one list.
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