SMS Reporting - Delivery Rates, Opt-Out Rates etc.. | Voters

SMS Reporting - Delivery Rates, Opt-Out Rates etc..

planned

Michael K

Provide some better reporting on how many SMS were delivered, read, opt-outs by campaign etc... I don't really see much of anything that will show me if this is successful.

July 21, 2016

Joel - Product Manager

Merged in a post:

SMS and MMS campaign metrics

Shawn

Can you please add reporting for campaign metrics. Include number sent, opt outs (# and %) and link clicks (# and %), searchable by campaign and then overall by time period to time period? Thank you.

4 days ago

Joel - Product Manager

Merged in a post:

Opt Out statics

Don

Opt out statics per campaign would be very helpful.
Including Failed per campaign would also be helpful.
Per campaign statics in general would allow clients to begin to understand how their campaigns were doing and it all starts with measuring metrics from those campaigns.

July 21, 2025

Joel - Product Manager

Merged in a post:

Need Stats for MMS messaging

David

It is like sending out into space. We have no idea how effective our campaign is.

July 10, 2025

Joel - Product Manager

Merged in a post:

SMS ANALYTICS

Vacationer

we need analytics of open rates for sms without the link - there is no way to effectively find out if the service is worth it - how does the customer know if the sms are actually delivered?

February 21, 2025

Margie

SMS History expand Column G error_text to include status code. Why did the message fail; spam, network rejection, absent subscriber

Keibis

This may be the only reason we have to go with another much expensive provider.

Mussa

please vote for https://dashboard.clicksend.com/#/feature-request/p/security-feature-2fa

Lisa

@Clicksend, your customers have been asking you since 2016 for reporting features.. 6 years later and they are still waiting. Time to find a better service provider.

Amen

Lisa: I was super excited to sign up and get started on ClickSend until I realized their SMS capabilities are almost nonexistent. Users should be able to group responses into appropriate groups, send/export groups to a CRM or Email etc..

John

Would really like if they added a much needed report showing who opened and who replied

Jamie

I have just asked Live Chat about reporting thinking i was missing something, please add reporting features so i can see how many are sent by sub account.

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