SMS Reporting - Delivery Rates, Opt-Out Rates etc.. | Voters

SMS Reporting - Delivery Rates, Opt-Out Rates etc..

planned

Michael K

Provide some better reporting on how many SMS were delivered, read, opt-outs by campaign etc... I don't really see much of anything that will show me if this is successful.

July 21, 2016

Margie

SMS History expand Column G error_text to include status code. Why did the message fail; spam, network rejection, absent subscriber

Keibis

This may be the only reason we have to go with another much expensive provider.

Lisa

@Clicksend, your customers have been asking you since 2016 for reporting features.. 6 years later and they are still waiting. Time to find a better service provider.

Amen

Lisa: I was super excited to sign up and get started on ClickSend until I realized their SMS capabilities are almost nonexistent. Users should be able to group responses into appropriate groups, send/export groups to a CRM or Email etc..

John

Would really like if they added a much needed report showing who opened and who replied

Jamie

I have just asked Live Chat about reporting thinking i was missing something, please add reporting features so i can see how many are sent by sub account.

Michael

REALLY need this feature. Each campaign should have at least the bounces and opt-outs recorded next to the # actually sent.

Anthony

Hi, when this is done, could we get spend by campaign too? Would be great for all kinds of campaigns, not just SMS.

Globalmarkets

Quoting David's message:
"David
Just adding to this, as I see this initial request is now 2 years old, and it's still a 'planned' improvement. PLEASE PLEASE PLEASE improve the reporting capabilities. I like this platform, but the reporting features are well below others in the market. Users need to see a proper dashboard for campaigns, with the ability to look at individual results, as well as grouped results. Delivered | Failed | Read | Opt-Out | Link Clicks | Clicks to Call | No. of times Link Clicked | Campaign Filter | Total Send | Time Stamps of Activity plotted on a curve. Cheers,
David
'
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July 31, 2018
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Hi there,
Kindly note that for business purposes, indeed a proper SMS reporting is required. We need to know out of a SMS Campaigns, how many were delivered, failed, read/seen, opt-out, link clicks, etc.
Thank you.

Globalmarkets

Hi there,

I see that this post has been marked as planned. When it the expected deliver date for this feature? Thank you.

Martyn

Have you looked at this article?

https://help.clicksend.com/can-we-shorten-a-url-automatically

David

Just adding to this, as I see this initial request is now 2 years old, and it's still a 'planned' improvement. PLEASE PLEASE PLEASE improve the reporting capabilities. I like this platform, but the reporting features are well below others in the market. Users need to see a proper dashboard for campaigns, with the ability to look at individual results, as well as grouped results. Delivered | Failed | Read | Opt-Out | Link Clicks | Clicks to Call | No. of times Link Clicked | Campaign Filter | Total Send | Time Stamps of Activity plotted on a curve. Cheers,
David
'

Sean

David: It looks like our posts have been censored by the clicksend team. Now that's something to LOL about.

Martyn

David: Have you looked at this article?

https://help.clicksend.com/can-we-shorten-a-url-automatically?

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