SMS Reporting - Delivery Rates, Opt-Out Rates etc..
planned
Joel Tan - Product Manager
Merged in a post:
SMS ANALYTICS
V
Vacationer
we need analytics of open rates for sms without the link - there is no way to effectively find out if the service is worth it - how does the customer know if the sms are actually delivered?
M
Margie
SMS History expand Column G error_text to include status code. Why did the message fail; spam, network rejection, absent subscriber
K
Keibis
This may be the only reason we have to go with another much expensive provider.
L
Lisa
@Clicksend, your customers have been asking you since 2016 for reporting features.. 6 years later and they are still waiting. Time to find a better service provider.
A
Amen
Lisa: I was super excited to sign up and get started on ClickSend until I realized their SMS capabilities are almost nonexistent. Users should be able to group responses into appropriate groups, send/export groups to a CRM or Email etc..
J
John
Would really like if they added a much needed report showing who opened and who replied
J
Jamie
I have just asked Live Chat about reporting thinking i was missing something, please add reporting features so i can see how many are sent by sub account.
M
Michael
REALLY need this feature. Each campaign should have at least the bounces and opt-outs recorded next to the # actually sent.
A
Anthony
Hi, when this is done, could we get spend by campaign too? Would be great for all kinds of campaigns, not just SMS.
G
Globalmarkets
Quoting David's message:
"David
Just adding to this, as I see this initial request is now 2 years old, and it's still a 'planned' improvement. PLEASE PLEASE PLEASE improve the reporting capabilities. I like this platform, but the reporting features are well below others in the market. Users need to see a proper dashboard for campaigns, with the ability to look at individual results, as well as grouped results. Delivered | Failed | Read | Opt-Out | Link Clicks | Clicks to Call | No. of times Link Clicked | Campaign Filter | Total Send | Time Stamps of Activity plotted on a curve. Cheers,
David
'
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July 31, 2018
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Hi there,
Kindly note that for business purposes, indeed a proper SMS reporting is required. We need to know out of a SMS Campaigns, how many were delivered, failed, read/seen, opt-out, link clicks, etc.
Thank you.
G
Globalmarkets
Hi there,
I see that this post has been marked as planned. When it the expected deliver date for this feature? Thank you.
M
Martyn
Have you looked at this article?
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