TLDR: "Also, just so you guys know then, you can also utilize the automatic top-up as a manual transaction by adjusting the when the balance goes below to a threshold just above where the current balance goes, and then you're able to set the top-up amount accordingly. I was just able to manually initiate a $200 transaction. It's a little counterintuitive, so if a manual area to prepay this amount was out in the open, that would be a little bit more straightforward."

CHAT LOG:

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Glenn • 22m

I'm connecting you with one of our support specialists who can assist you further.

Clicky • AI Agent • 21m

Thanks for your message! A live agent will be with you shortly.

Clicky • 21m

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John joined the conversation

Hi, Glenn! Welcome to ClickSend! My name is John, and I am ready to support you here.

John • 21m

May I ask what is your target country for sending your messages?

John • 20m

Hi John, can a $200 power pack's prepay be initiated so I get a savings versus when a $200 recharge happens?

Glenn • 20m

United States

Glenn • 20m

Thanks for confirming.

John • 18m

John • 18m

You’ll find the guide to pricing here: www.clicksend.com/pricing.

Just a note: ClickSend is pay-as-you-go. There’s no monthly subscription fee 🎉

John • 18m

If you top up $200, your account will fall under the Growth tier, where the US SMS rate is $0.0201 per SMS.

John • 16m

I'm aware that there are top-up options, as you've displayed, there's no area to do a $200 option. If I was to go with a $100 option, I would then get two different instances of foreign transaction fee charges, and I'm trying to mitigate that by only having one transaction. Is that something you're able to do manually on your end?

Glenn • 16m

We do not combine top-ups into a single custom $200 transaction. However, we do have an automatic recharge option where you can set a threshold and specify the amount you want to be recharged each time your balance drops to that level.

John • 13m

John • 12m

Was that helpful?

John • 12m

ClickSend used to, which I do have former transactions indicating such, and by doing so, I was able to get the Power Packs discount as indicated in the options. This is unfortunate, as the auto-recharge option doesn't list whether I'll be getting a discount or not, which is the perk of prepaying with the Power Packs, it looks like. I hope you could pass that along that I'd like to see the $200 option reinstated.

Glenn • 10m

Thanks for the feedback, Glenn. Just to clarify, the system automatically detects your latest recharge amount and assigns your account to the corresponding pricing tier based on that top-up. So whichever recharge value you select determines the tier you fall under at that time.

John • 8m

I hope I was able to address your concern. Do you require further assistance?

John • 3m

Okay thanks for the clarification.

Also, just so you guys know then, you can also utilize the automatic top-up as a manual transaction by adjusting the when the balance goes below to a threshold just above where the current balance goes, and then you're able to set the top-up amount accordingly. I was just able to manually initiate a $200 transaction. It's a little counterintuitive, so if a manual area to prepay this amount was out in the open, that would be a little bit more straightforward.

Glenn • 2m

Thanks, that’s actually a really helpful observation and I appreciate you sharing it.

John • 1m

Can you please log a feature request within your account here: https://dashboard.clicksend.com/#/feature-request/

Our product team draws directly from these feature requests when they're prioritizing and designing new features, so we welcome as much detail as you'd like to share. Please provide links and examples if you notice the feature on different services outside of ClickSend.

We will also notify you when your requested feature becomes available.