Feature Requests

Provide some better reporting on how many SMS were delivered, read, opt-outs by campaign etc... I don't really see much of anything that will show me if this is successful.

Offer the possibility to a user to select a segment within his contact list. For instance, I have 100 phone numbers, but I want to send an SMS campaign to only the people that I added on a specific date = the segment. This would avoid me to create multiple list. MailChimp site do it well, so you can get some idea ;)

Great to keep an archive of all sms chats rather than loose alll this valuable data after four months guys

Admins should be able to see usage graphs (dashboard) of all sub accounts (drop down to select sub account). At the moment, there is no quick insight into sub-account usage (number of messages and cost etc).

We’d like to use your voice messaging for escalations. We would have a message call outbound using voice. If the user presses 1, we know they have accepted the escalation. If they press 2, we go to the next person. If anyone doesn’t answer, they are skipped (maybe we retry them). Secondary functionality would be scheduling; so we can indicate which users are on the list for specific months. I realize that’s not really core to your platform, so worst case we would just rotate the users in and out. Maybe we could just get an “active” or “enabled” checkmark to include them in the calls so we don’t have to delete/add people all the time.

I don't understand why it is not already provided - I would like AT LEAST a description of my charges: including the monthly cost of dedicated numbers, call forwarding, and other add-on costs. I would prefer that ALL costs accrued would be listed similar to a land-line phone bill (ours is between 40 and 80 pages normally). We NEED this information for our federal security audit, we need to show when we contacted people, how and at what number. I understand that you provide us with a log, but that does not include pricing, costs, or any other features or information. I don't understand why ClickSend is so vague about their billing and cost system, everyone else has no problem laying out all the little costs and fees.

I would like to know what I am being charged for each service.

I would love for the ability to use your link tracking/short link creation capabilities in MMS messaging like it is allowed in the SMS Campaigns

After I import contact details from a csv and have matched fields etc... even though I see a few columns with my relevant data.... the information displayed in the contact list includes columns I have no data in and no interest in seeing. Id like the ability to show the info I want to see.

We need the ability to have out our branding on the envelopes