Description: ClickSend’s current “Voice (TTS)” function is very limited for operational or monitoring use. It simply makes one call, plays the message, and if not answered — that’s it. No retry, no acknowledgment, and no callback to confirm that the message was actually heard. For professional alert and monitoring systems, this is critical. In a true TTS alert flow, the call must: Retry unanswered calls until confirmation or timeout, Require the receiver to press a key (for example “1”) to acknowledge, Optionally trigger a webhook or email once acknowledged. Even smaller providers (like tts.message-service.org ) already include this logic — their only weakness is poor voice quality. ClickSend, being part of SINCH, already has world-class infrastructure and voice synthesis — but without retry/ack logic, the system behaves more like a demo than an enterprise TTS service. Adding this feature would instantly make ClickSend’s Voice API suitable for critical infrastructure alerts, NOC/SOC notifications, and automated safety systems — all areas where SINCH already has strong credibility. This is not a “nice-to-have” feature — it’s what turns a message broadcast into a true interactive alert system. Please escalate this request internally; it deserves to reach product management level. Best regards, Charlie G. Marcenzi System Operator / Kalmar NDC AB
