Feature Requests

Report to differentiate history based on SMS Campaign vs Quick SMS Sent

With the messenger area showing 100s of messages that we have sent and continue to send, it would be great to have a select all option so we can close all convos that don't need a reply or have been replied to already, this would make for better inbox management. Selecting them one by one to close is quite time consuming. Thanks!

Strip non-numerical characters from the "email address" I'm doing a write-up to submit to the higher-ups to see if we can implement ClickSend into our workflow, but our software where we enter email addresses appears to have limited support for emails starting with a # (one field won't accept it, one will but it's unclear if it will work). If we could enter a phone # email as, e.g. z5555555555@sms.clicksend.com , and any letters (z in this case) would be stripped out by your software, then it could work.

I have 100s of users SMS replies, some contain personal info like emails / passwords etc (I'm a computer tech). I am surprised there is no quick way to bulk deleted / bulk close all SMS messages,

It would be really helpful to have a filter in the SMS Messenger section, where we can view ONLY those that have replied to our messages, so we can easily reply and manage SMS Traffic in one place. At present you can only see that in "History" but there is no options to close a convo there, so you have to go back and forth. Thanks!

Just like "Blinq" app

Hello, I have a couple of suggestions I'm hoping can be implemented to make using this platform easier. is the icons for the text messages, currently an open icon vs a closed one is very very similar only have a slight shade difference - Can you please make this more visible- whether it be it changes colour completely or has a very visible difference. A folder system where the message history can be sorted either custom or by date as when its all together its a bit messy. not sure if this is already an option but alot of customers will try call the number, it would be good to have a voice message/auto message that could be added directing them to the right phone line (yes its noted in the message some people don't read) An option to delete older message or put them again into an old folder, also a folder to break up Open and closed messages.

The send SMS API only queues messages, and is essentially fire and forget. From a monitoring perspective this is very bad, as we would need to constantly monitor the clicksend dashboard to see if there are errors in message delivery. There a several ways this could be improved: A) webhook / callback system - allows integrators to register their endpoints, to be called based on event (message delivered, message failed to deliver including error information). An example would be Stripes webhooks B) endpoint that only returns on delivery (instead of on queuing). In case message is queued for a long time, return a url that can be polled for delivery information C) streaming api (for example using http2/grpc) that allows sending messages, including an identifier for each message. Return channel contains delivery report (not necessarily in order)

given how the SMS API endpoint is always giving us a success message, no matter if messages have been successfully delivered or not, it makes it hard to monitor text message delivery from our end. A possible solution would be, if we could define alerts directly on clicksend dashboard, that either react to total number of failed message per timeframe, or percentage of messages failing per time frame. Alerts could be delivered by email or sms.

When integrating Clicksend into Salesforce, only the SMS log comes through but no detail states, notifications of texts that were not sent, or received any other error message. It would be much more convenient if we could also view the error logs in Salesforce.